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Return and Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return for exchange or refund, and all items being returned must be postmarked back to us within 30 days of purchase. Items returned after 30 days from receipt will not be accepted.
The exception to this policy is items On Sale or Clearance items which are not eligible for returns or refund. This is to prevent customers from over ordering and limiting the inventory available during the sale to other customers.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the order number or proof of purchase. Unfortunately, for any items that have clear use/wear and tear we will not be able to offer a refund or exchange, and those will not be sent back to you, but will be donated to a local shelter if they can still be used.
To request a return please email us at info@doodlelifestore.com within your email please include your order number and reason for your return. If your return is accepted, we’ll send you instructions on how and where to send your package.
Please note: you are responsible for return shipping costs (unless the reason for return is due to a faulty/damaged product) and original shipping costs cannot be refunded.
You can always contact us for any return question at info@doodlelifestore.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, for example custom products (such as special orders or personalized items). We also do not accept returns for items purchased on sale or clearance.
Exchanges
We cannot guarantee the item you want to exchange will still be in stock, due to the possibility of our products selling out. If this happens, we will contact you to ask if another collection would be a suitable exchange. To guarantee that you receive your desired item/size/color, please email us at info@doodlelifestore.com
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@doodlelifestore.com
Missing Packages
Doodle Life Store is not responsible for any lost or stolen packages. Once the parcel has been checked in at the carrier, it is no longer in our control. If your package is marked as 'delivered' but has not arrived, please check your order to confirm that the address was submitted correctly. If everything was correct, please contact your local mail carrier.
Our Mailing Address:
Doodle Life Store, 3547 53rdAve W, Suite #188, Bradenton, FL 34210-3489
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